SureHire's 24 Hour Call-Out Program

Purpose of Calling the 24 Hour Emergency Phone Number :

• To schedule and administer an afterhours drug &/or alcohol test across Canada
  (completed the same day as the  call)
• Typical reasons for testing: post incident, reasonable cause

Definition of an Afterhours Test:

• Monday to Thursday 5:00 pm to 8:00 am
• Friday 5:00 pm to Monday 8:00 am

Required Information When you Call:

• Confirmation that the person calling is a company employee that has permission to schedule an afterhours test
• Donor First and Last Name
• Reason for Test
• Company rep contact number and requested testing location
• The person booking the appointment will be informed that donors must be accomanied by a supervisor for all after hours testing.  In the event that a supervisor is unavailable, SureHire will dispatch two testers at a cost to the company.  The supervisors name must be provided at the time of booking.
• Both the donor and supervisor must provide government issued photo identification at the time of testing

Afterhours Test Result Process:

• Company rep must provide the verbal password in order to receive after hours test results
• Results will NOT be released without the correct verbal password
• If you do not know your verbal password contact your account rep at 1-866-944-4473 Monday to Friday 8 am to 5 pm MST

When Should you NOT Call the 24 Hour Emergency Phone Number:

• To determine  the status of a previous SureHire test
• To check when an upcoming regular business hour appointment is scheduled for
• To get directions to a testing facility for a regular business hour scheduled test
• Inquire about occupational testing procedures, policies, cutoff levels...
• Information as to how to cheat a drug test and where to purchase adulteration kits
• And NO, you will not test positive if your "roommate" smokes marijuana